Refund Policy

Items can be returned within 30 days of receipt of delivery.  Once the item is received at our warehouse, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. We will refund to your original form of payment.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, visit our Return Request page.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you have any questions about a return or refund, please contact us at [email protected]. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like personalized items and pet apparel items.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return but you have not received it, please contact us at [email protected].