Refunds and Returns

Items can be returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. We will refund to your original form of payment.

Returned items that are NOT due to a defects, shipping errors or damage in transit must be unused and unopened. A 15% restocking fee will apply to these items.

To initiate a return, use our Contact Us page to send us your order number, the item(s) you wish to return and the reason for the return. We will respond via email with full return instructions and your RMA number. Write the RMA number on the outside of the package. No items will be accepted without a valid RMA number.

If you have any other questions, please contact us and we will do our best to assist you.

Join the Critter Club and get exclusive access to coupons and special offers just for club members!

Plus get a 10% off coupon code you can use today!

CritterWarehouse.com Email List Signup
We'll never share your email address with any third-parties.